Where life meets amazing
Lifestyle Benefits
VEHICLE BENEFITS
When you’re a Lexus owner, looking after your vehicle is seamless. Our vehicle owner benefits include, 24/7 DriveCare6 roadside assistance and Service Loan Cars. Giving you complete peace of mind.
Lexus Drivecare
Our 24-hour roadside assistance service for Encore Members provides peace of mind, around the clock.
Lexus DriveCare6 services include:
Service Loan Car
When you need your car serviced, we provide a complimentary Service Loan Car.
You can either pick it up when you drop your car off, or we can pick up your Lexus and drop off a loan vehicle, for your convenience.
Once your Lexus has been serviced, we return it with a complimentary exterior wash and vacuumed interior.
Encore Elevate
Encore Elevate3 offers a suite of privileges designed to enhance your lifestyle. When you're a member, everyday moments become an effortless experience. And luxurious surprises become part of every day.
You can borrow another Lexus with On Demand7, experience seamless shopping with Valet Parking, and more.
An Encore Elevate3 membership can be purchased for 12 months.
Encore Elevate and Platinum Benefits
Owners of eligible Lexus vehicles are welcomed into an even more luxurious ownership experience.
Travel more widely, drive more seamlessly, with Encore Elevate 3 Encore Platinum.4
Encore Platinum Electrified Benefits
When you purchase a Lexus Battery Electric Vehicle, you are entitled to receive additional benefits under the Encore Electrified Platinum5 membership.
Home charger installation8

Before the delivery of your UX 300e or RZ, a home charger may be professionally installed at your home. We also include 2 complimentary charging cables for AC charging, so you're never far from a full charge.
Complimentary fast and ultra-rapid charging9

Enjoy complimentary access to fast and ultra-rapid charging9 at selected Chargefox stations during a 3 year membership period. Chargefox is Australia's largest EV charging network.
Encore Membership Guide
Frequently Asked Questions
Find information on how to become an Encore Elevate member, check your Encore, Encore Platinum and Encore Platinum Electrified eligibility1. Learn how to make the most of your membership.
How do I become an Encore member?
Enrolment in Encore Owner Benefits is complimentary on delivery of new vehicles and Lexus Certified Pre-Owned vehicles2 purchased on or after 1 January 2020.
Once you have purchased an eligible Lexus vehicle from your preferred Lexus dealership, and shortly after you have taken delivery of your vehicle, your Lexus Dealer will complete your enrolment for Encore Owner Benefits.
How do I become an Encore Elevate member?
Current Lexus owners can apply for Encore Elevate via the Lexus Encore App. Alternatively, you can contact your preferred Lexus dealer to find out more and become a member of Encore Elevate.
How do I become an Encore Platinum member?
Enrolment in Encore Platinum Owner Benefits is complimentary on LC, LS, LX and LM model purchases. Encore Platinum Electrified Benefits is complementary on UX 300e and RZ model purchases.
Once you have purchased an eligible Lexus vehicle from your preferred Lexus dealership, and shortly after you have taken delivery of your vehicle, your Lexus Dealer will complete your enrolment for Encore Platinum or Encore Platinum Electrified Owner Benefits.
Am I eligible for Encore?
You are eligible for Encore if you purchase an eligible Lexus vehicle from your preferred Lexus dealership. Shortly after you have taken delivery of your vehicle, your Lexus Dealer will complete your enrolment for Encore Owner Benefits or Encore Platinum Owner Benefits.
Alternatively, to check if you’re eligible for Encore Owner Benefits or Encore Platinum Owner Benefits, you may contact the Lexus Customer Assistance Centre (Monday to Friday 8:00am to 6:00pm) on 1800 023 009 or complete the Contact Us form.
Am I eligible for Encore Elevate?
Current Lexus Owners who have a Lexus VIN can purchase Encore Elevate. This excludes Encore Platinum and Encore Platinum Electrified Members
How do I access my Encore benefits?
To redeem a Service Loan Car, you must book your standard scheduled logbook servicing with your preferred Lexus Dealer.
To redeem Lexus DriveCare,6 call 1800 253 987.
You can access Exclusive Offers and your Ampol Fuel Offer10 through the Lexus Encore App.
You will receive invitations to Exclusive Events throughout the year if you have provided us with your details and opted in to receiving communication about Encore Owner Benefits. Lexus use your details to notify you of new Exclusive Offers and invite you to Exclusive Events.
To update your contact details, please call our Lexus Customer Assistance Centre (Monday to Friday 8:00am to 6:00pm) on 1800 023 009 or complete the online form.
How do I access my Encore Elevate benefits?
You can access all your Encore Elevate benefits in the Lexus Encore App.
How do I access my Encore Platinum benefits?
You can book a Lexus on Demand through the Lexus Encore App.
You can access Airport Lounge passes through the Lexus Encore App.
You can find more information about Valet Parking and the number of available redemptions in the Lexus Encore App. No pre-booking is necessary.
Your preferred Lexus Dealer can assist you with your Electrified Benefits if you own an eligible all-electric Lexus vehicle.
How do I access the Lexus Encore App?
Once you have purchased an eligible Lexus vehicle from your preferred Lexus dealership, and shortly after you have taken delivery of your vehicle, your Lexus Dealer will complete your enrolment for Encore Owner Benefits or Encore Platinum Owner Benefits.
You will then receive an email with instructions on to access the Lexus Encore App and complete your registration.
You may access the Lexus Encore App on your mobile device or computer.
Accessing using a mobile device
- Download the Lexus Encore App from the Google Play (Android) or App Store (iOS)
- Enter your details (First name, Last name, Email, Mobile number) and set a password. Follow the prompts to register
- Once your ownership has been verified by Lexus, you will receive a link
- Click this link and you will be taken to the login page
- Log in using your email and password. You will now be able to access your Encore account
For assistance, please call the Lexus Customer Assistance Centre (Monday to Friday 8:00am to 6:00pm) on 1800 023 009.
Accessing on a computer
- To register your account, click here. You can also login on the top right-hand corner of your screen/menu
- Enter your details (First name, Last name, Email, Mobile number) and set a password. Follow the prompts to register
- Once your ownership has been verified by Lexus, you will receive a link
- Click this link and you will be taken to the login page
- Log in using your email and password. You will now be able to access to your Encore account
For assistance, please call the Lexus Customer Assistance Centre (Monday to Friday 8:00am to 6:00pm) on 1800 023 009.
How do I update my details?
Lexus use your details to notify you of new Exclusive Offers and invite you to Exclusive Events.
To update your contact details, please call the Lexus Customer Assistance Centre (Monday to Friday 8:00am to 6:00pm) on 1800 023 009 or complete the online form.
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IMPORTANT NOTICE - Lexus Australia uses its best endeavours to ensure material is accurate at the time of publishing. All information must be confirmed with your Lexus dealer at the time of ordering, as specifications, applicability and availability may change over time. Colours depicted are a guide only and may vary from actual colours due to the printing/display process. Lexus Australia reserves the right to change and/or discontinue, without notice, models, prices, colours, materials, equipment, specifications. To the extent permitted by law, Lexus Australia will not be liable for any damage or loss incurred from relying on the information and images contained in this material.
Published by Lexus Australia, a division of Toyota Motor Corporation Australia Limited ABN 64 009 686 097, 155 Bertie St, Port Melbourne Vic 3207.